Your Privacy, Our Priority
This Privacy Policy outlines how windough.live (referred to as the “Site” or “we”) gathers, utilizes, and shares your Personal Information when you browse or make purchases on our Site.
Collection of Personal Information
When you visit our Site, we gather specific details about your device, your interactions with the Site, and information required to process your transactions. We may also collect additional data if you reach out to us for customer assistance. In this Privacy Policy, we use the term “Personal Information” to refer to any data that can uniquely identify an individual. Refer to the list below for details on the Personal Information we collect and the reasons for its collection.
Device Information
Examples of Personal Information collected: web browser version, IP address, time zone, cookie details, viewed sites or products, search queries, and Site interaction.
Purpose of collection: to accurately load the Site for you and conduct analytics on Site usage for optimization.
Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order Information
Examples of Personal Information collected: name, billing address, payment details (including credit card numbers), email address, and phone number.
Purpose of collection: to deliver products or services to you as per our contract, process payment information, arrange shipping, send invoices/order confirmations, communicate with you, analyze orders for potential risks or fraud, and, based on your preferences, share information or advertisements regarding our products/services.
Source of collection: Provided by you.
Customer Support Information
Examples of Personal Information collected: order number, name, billing address, email address, and phone number.
Purpose of collection: to offer customer support.
Source of collection: Provided by you.
Minors
The Site is designed for individuals aged 18 and above. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address provided below to request its removal.
Sharing Personal Information
We disclose your Personal Information to service providers to assist us in delivering our services and fulfilling our contractual obligations to you, as outlined earlier. This may include:
For additional insights into how targeted advertising functions, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
Using Personal Information
We utilize your Personal Information to deliver our services to you, encompassing offering products for sale, processing payments, facilitating shipping and order fulfillment, and keeping you informed about new products, services, and promotions.
Retention
Upon placing an order through the Site, we retain your Personal Information for our records unless you request its deletion. For further details regarding your right to erasure, please refer to the ‘Your rights’ section below.
Lawful Basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:
* Your consent;
* The performance of the contract between you and the Site;
* Compliance with our legal obligations;
* To protect your vital interests;
* To carry out a task in the public interest;
* For our legitimate interests, provided they do not override your fundamental rights and freedoms.
Automatic Decision-Making
If you reside in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has a legal impact on you or significantly affects you.
We engage in fully automated decision-making utilizing customer data that has a legal or otherwise significant effect.
Our processor, , employs limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you.
Services incorporating aspects of automated decision-making comprise:
* Temporary denial list of IP addresses linked to repeated failed transactions. This denial list persists for a short duration.
* Temporary denial list of credit cards associated with IP addresses on the denial list. This denial list also persists for a brief period.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to transfer it to another service, and to request the correction, updating, or deletion of your Personal Information. To exercise these rights, please contact us using the contact information provided above. Your Personal Information will initially be processed in Ireland and subsequently transferred outside of Europe for storage and further processing, including to Canada and the United States. For more details on how data transfers comply with the GDPR.
Cookies
A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (such as login and region selection). This eliminates the need to re-enter such information each time you revisit the site or navigate from one page to another. Additionally, cookies provide insights into how people use the website, indicating whether they are first-time visitors or frequent users.
We employ the following cookies to optimize your experience on our Site and deliver our services effectively.
Reporting and Analytics
The duration for which a cookie remains on your computer or mobile device depends on whether it is classified as a “persistent” or “session” cookie. Session cookies persist until you conclude your browsing session, while persistent cookies endure until they expire or are removed. The majority of cookies we utilize are persistent and typically expire within 30 minutes to two years from their download date to your device.
You have various options for controlling and managing cookies. However, it's essential to recognize that disabling or blocking cookies may adversely affect your user experience, potentially rendering certain parts of our website inaccessible.
While most browsers automatically accept cookies, you can opt to accept or decline them through your browser settings, usually located in the “Tools” or “Preferences” menu. Detailed instructions on adjusting your browser settings or managing, blocking, and filtering cookies can be found in your browser’s help documentation or on websites like www.allaboutcookies.org.
Furthermore, please be aware that blocking cookies may not completely restrict how we share information with third parties, including our advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, please refer to the instructions provided in the “Behavioural Advertising” section above.
Do Not Track
Please be advised that due to the absence of a consistent industry standard regarding how to respond to “Do Not Track” signals, we do not modify our data collection and usage practices upon detecting such signals from your browser.
Changes
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact
For more details about our privacy practices, if you have inquiries, or wish to lodge a complaint, please contact us via email at support@windough.live
Last updated: February 14, 2024
If you are dissatisfied with our response to your complaint, you have the option to file a complaint with the relevant data protection authority. You can reach out to your local data protection authority. For further assistance, visit our website at www.windough.live
