Overview
Windough is committed to ensuring your satisfaction with our online gaming platform, where you can play games using diamonds as in-game currency. This policy outlines the conditions under which refunds for diamond purchases are considered, aiming to be transparent, fair, and understandable.
Eligibility for Refund
• Timing: Refund requests must be made within 24 hours of purchase.
• Condition: Diamonds must be unused and in your account.
• Transaction Issues: For errors like double charging, a full refund or adjustment will be made.
How to Request a Refund
• Contact Us: Email support@windough.live with your account details, transaction ID, and the reason for the refund.
• Review: Our team will review your request within 3-5 business days.
• Outcome: You'll be notified by email. If approved, the refund process starts immediately.
Refund Method
Refunds are processed back to the original payment method within up to 10 business days.
Restrictions
• Used Diamonds: Cannot be refunded.
• Time Limit: Requests after 24 hours from purchase are not eligible.
• Purchase Source: Only direct purchases from our website are eligible for refunds.
Additional Information
• Special Cases: We reserve the right to consider refunds under exceptional circumstances beyond the standard policy.
• Customer Support: If you have questions or need assistance, email us at support@windough.live.
Windough values your experience and strives to handle refunds with fairness. By purchasing diamonds, you acknowledge this policy. We encourage you to contact us with any concerns, ensuring a positive gaming experience.
